If the app is not performing correctly, or you wish to contact the
developer, access this screen by going to Menu: Troubleshooting from
the alerts list.
The first area shows the current status of the system. This
gives you an idea of what the app is diong, and why it may not be
doing what you expect.
Alert Service: If the alert
service is enabled, then you should be getting regular updates to
your app. If the alert service is disabled, then you will not
be getting any new alerts. There are many reasons why the
alert service may be disabled, including loss of network data
connectivity, or no locations enabled. The app will
automatically enable and disable the alert service depending on the
state of the app and phone.
Network Status: This shows
if the app thinks the data network is available or not. If the
app thinks there is no data connection available, then it will
usually disable the alert service, since there is no reason to check
for new alerts if there is no data connection. This status
should change automatically as you enter and leave data connectivity
Last Alert Service Events:
This will show you the last 3 actions that the app took to change
the alert service. If the alert service is disabled, then this
should show you why.
Send comments to
If you would like to ask the developer a question, or have a comment
or suggestion on how Simple Weather Alert or Pro Weather Alert could
work better, then fill out the text box and tap Send
Email. Your email client will open up with your comments and
our email address and all you will have to do is press Send.
Our reply email will come to whatever address you send from.
Send debug data to
If you are experiencing a problem with the alerts, such as them not
updating correctly (within 3 minutes when there are active alerts,
and 6 minutes when there are not), then you can send us debug
information from your system to help us figure out why. Make
the selections below and tap Send Debug Data.
Select Problem Description:
the list, then use the Send Comments to the developer instead.
The debug data send is specifically geared for missing alerts.
Developer may contact me for more
info: Check this if you want us to respond to your debug
info, or ask you for additional information. We will not
contact you if you do not select this.
On some phones, the notification of network status is not always as
reliable. As a result, the app may think that the network is
not available when it actually is. If you find that the app
has been saying that the network is unavailable for quite a while,
and you know that it actually is available, then you can check
Ignore Network State, and the app will no longer care if the network
is available or not in regards to checking for alerts.
This should fix any issues with the app saying the network is
unavailable, but it will also mean the app is checking for alerts
when there actually is no network available, which is a wasted
effort. Unless you spend large amounts of time out of data
connection range, this will really have no impact on your phone
Use Test Location
You can use a test location to receive test alerts. While this
location is active, you will receive a rotating set of alerts
continuously. Each alert lasts approximately 10 minutes, and
they include Moderate, Severe, and Extreme severity. This is a
great way to test your Emergency and Urgent notification actions and
make sure they respond like you expect.
Select this to add a test
location to your locations list. To remove the test location
and stop receiving test alerts, deselect this or remove the Test
location on the locations list.