Troubleshooting

If the app is not performing correctly, or you wish to contact the developer, access this screen by going to Menu: Troubleshooting from the alerts list.

troubleshooting
      screen


System Status

The first area shows the current status of the system.  This gives you an idea of what the app is diong, and why it may not be doing what you expect.
Alert Service: If the alert service is enabled, then you should be getting regular updates to your app.  If the alert service is disabled, then you will not be getting any new alerts.  There are many reasons why the alert service may be disabled, including loss of network data connectivity, or no locations enabled.  The app will automatically enable and disable the alert service depending on the state of the app and phone.
Network Status: This shows if the app thinks the data network is available or not.  If the app thinks there is no data connection available, then it will usually disable the alert service, since there is no reason to check for new alerts if there is no data connection.  This status should change automatically as you enter and leave data connectivity areas.

Last Alert Service Events: This will show you the last 3 actions that the app took to change the alert service.  If the alert service is disabled, then this should show you why.

Send comments to the developer

If you would like to ask the developer a question, or have a comment or suggestion on how Simple Weather Alert or Pro Weather Alert could work better, then fill out the text box and tap Send  Email.  Your email client will open up with your comments and our email address and all you will have to do is press Send.  Our reply email will come to whatever address you send from.  Expect it!

Send debug data to the developer

If you are experiencing a problem with the alerts, such as them not updating correctly (within 3 minutes when there are active alerts, and 6 minutes when there are not), then you can send us debug information from your system to help us figure out why.  Make the selections below and tap Send Debug Data.

Select Problem Description:  Choose the best problem description for what you are seeing.  If the problem you are having is not on the list, then use the Send Comments to the developer instead.  The debug data send is specifically geared for missing alerts.

Developer may contact me for more info: Check this if you want us to respond to your debug info, or ask you for additional information.  We will not contact you if you do not select this.

Ignore Network State

On some phones, the notification of network status is not always as reliable.  As a result, the app may think that the network is not available when it actually is.  If you find that the app has been saying that the network is unavailable for quite a while, and you know that it actually is available, then you can check Ignore Network State, and the app will no longer care if the network is available or not in regards to checking for alerts.

This should fix any issues with the app saying the network is unavailable, but it will also mean the app is checking for alerts when there actually is no network available, which is a wasted effort.  Unless you spend large amounts of time out of data connection range, this will really have no impact on your phone power usage.

Use Test Location

You can use a test location to receive test alerts. While this location is active, you will receive a rotating set of alerts continuously.  Each alert lasts approximately 10 minutes, and they include Moderate, Severe, and Extreme severity.  This is a great way to test your Emergency and Urgent notification actions and make sure they respond like you expect.

Select this to add a test location to your locations list.  To remove the test location and stop receiving test alerts, deselect this or remove the Test location on the locations list.